Client Stories
Discover how the Purple Accounts team makes a difference when it matters most.
Real clients. Real challenges. Real outcomes.​
Behind every set of accounts is a business, a person and a story. Discover how the Purple Accounts team makes a difference when it matters most.
CLIENT STORY 01
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When it matters: A one-day deadline and a mortgage application​
A last-minute request from mortgage underwriters. Detailed reports delivered within an hour.
A mortgage approved the following afternoon.
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The challenge​
With just one day to respond to an unexpected request from his mortgage lender, Paul Roberts needed further information from his company accounts.
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How we helped
Gary established exactly what the underwriters needed and supplied detailed reports from the accounting records within an hour. The figures reconciled precisely with the filed accounts and answered every question.
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The outcome
Paul's mortgage was approved the following afternoon.
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"That is what I value most in an accountant: when it matters, they understand the question, give a straight answer and move quickly."
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Beyond the immediate challenge
Paul also highlighted the ongoing support he receives from Debbie Simpson, who helps keep his company's year-end accounts, corporation tax, VAT and payroll on track.
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As Paul explains:
"Debbie Simpson has also been a massive help, she is thorough, clear and keeps everything on track without my needing to chase."
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Paul Roberts - Purple Accounts client
“When it matters, they understand the question, give a straight answer and move quickly.”
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Paul Roberts
CLIENT STORY 02​
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When it matters: A professional, thorough service from start to finish. ​
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Good accountancy isn't just about technical knowledge. It's also about making the entire experience straightforward, well-organised and reassuring for clients.
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The client experience
Jimmy Brash praised the Purple Accounts team for their courteous, helpful approach and the way appointments and communication were managed throughout.
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How we helped
Gary provided knowledgeable advice, seeking additional information where necessary to ensure the work was handled properly. Jimmy particularly valued the balance between efficiency and attention to detail.
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The feedback
"We received an excellent service from Purple Accounts. Team members were courteous and helpful. Appointments and communication were handled very well indeed."
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He summed up his experience:
"The process was managed in a concise yet thorough manner. I have no hesitation whatsoever in recommending this company to other potential customers."
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Jimmy Brash – Purple Accounts client
“I have no hesitation whatsoever in recommending this company to other potential customers."
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Jimmy Brash
CLIENT STORY 03​
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When it matters: Making tax simple, with a 24 hour turnaround. ​
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Tax doesn't have to be complicated when you have someone who can explain things clearly and take care of the details.
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The client experience
Graeme Woof has trusted Gary at Purple Accounts with his tax affairs for several years. While tax isn't his area of expertise, he values having an accountant who makes everything straightforward and easy to understand.
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How we helped
When Graeme needed his latest Self Assessment tax return completed, Gary handled the work efficiently, turning it around in just 24 hours.
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It's a great example of how technical knowledge, clear communication and responsive service can make managing personal tax affairs much easier.
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The outcome
Graeme received his completed Self Assessment quickly, supported by an accountant he has relied on for several years.
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The feedback
"Gary has handled my tax affairs for a few years now and has always done an excellent job. I’m not very tax minded but Gary is always able to explain things clearly."
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"He recently dealt with this years self assessment and effectively turned it around in 24 hours! Purple Accounts are excellent and I’d highly recommend them."
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Graeme Woof – Purple Accounts client
"I'm not very tax minded but Gary is always able to explain things clearly."
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Graeme Woof
CLIENT STORY 04​
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When it matters: Taking the stress out of tax returns​
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Tax returns can feel complicated, but with the right support, the process can be straightforward and stress-free.
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The client experience
Carol Matthews came to Purple Accounts looking for professional tax support and a team that understood her individual needs.
She particularly valued the attention to detail, knowledgeable approach and clear communication throughout the process.
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How we helped
Ellie and the team guided Carol through her tax return, providing regular updates and straightforward explanations at each stage.
Their thorough and responsive approach helped ensure everything was handled smoothly, without unnecessary complications.
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The outcome
A completed tax return and a positive, stress-free experience for Carol, who was delighted with the service she received.
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The feedback
"Communication and explanations were regular swift and easy to understand resulting in a seamless stress free tax return."
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Carol concluded:
"Thank you Ellie and team for a positive experience. Highly recommended."
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Carol Matthews – Purple Accounts client
"Thank you Ellie and team for a positive experience. Highly recommended."
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Carol Matthews
Don't just take our word for it.
Read what our clients have to say about working with Purple Accounts.
