Keeping customers happy once you have them board is vital for small businesses. This maintains your income, your position as expert or 'go to' with customers and provides opportunities for referrals and extra services. So what about attracting new customers? Failing to attract enough customers is concerning - but if you know why it’s happening, you might be able to turn things around. Here are six reasons why customers could be going elsewhere and what to do about it. 1. Your
The word 'algorithm' has become both a buzz word and hated word - especially with recent exam results. This 21st century technological mega brain, has transformed how many organisations operate. Facebook for example, would not be where it is today without it's complex and largely mysterious algorithms. They know stuff about us that we don't even know about ourselves by our behaviours and actions on social media. Voice activated technologies have increased dramatically, but ca
It’s no surprise that there’s been an explosion in demand for online shopping recently. Going online is a great opportunity for small businesses. It can help expand your offering and grow your customer base (including international reach). However, setting up a successful ecommerce platform comes with its own challenges.
It’s essential to have your financial housekeeping in order before you start expanding into new areas. It’s also vital to implement best practices from the
When a customer asks you for a quote, they're giving you a golden opportunity. With the right response you can close the deal quickly and win new business. Here's how to make the most of price quotes. A quote is a formal document. It explains your pricing for a job or order, and gives your customer a clear cost for the work. When a customer asks you for a quote, it means they're seriously considering doing business with you. All your sales and marketing efforts have paid off!